Frequently asked questions about your order, payment, shipping, returns and warranty.Can't find your answer?
We care about our products & customers and naturally do our best to deliver them to you in top condition. Should it happen that an order is damaged during transport, or for other reasons beyond your control, you may file a warranty claim. You are legally obliged to report this to us within two months notice of discovering the defect. If the defect falls within the warranty terms, we will have the item repaired, replaced or exchanged for you free of charge.
We currently accept the following payment methods:
Apple Pay, iDeal, Bancontact, Belfius Direct Net, KBC/CBC Payment Button, Giropay, SOFORT Banking, EPS, Przelewy24, PayPal, Credit card, Klarna Pay Later.
Yes – with the Klarna payment method you will be able to easily pay for your order after you’ve received all items (within 30 days). Should you not like an item and return your order within this time frame, your return will be processed and no payment will have to be made.
The shipping costs for a package are €5,95. Does your order fit in a mailbox? The calculated shipping costs are then €3,95.
We offer free shipping on all orders over €50.
Currently we ship to the following countries:
Our packages are shipped by PostNL and DHL. Depending on the country of delivery, your package may be handed over to your local shipping carrier.
On the Track & Trace page of your shipment you will find a link to register your return and generate a return label. Place the items you wish to return in the parcel, including the invoice/packing list, and use the return label to return your order to us. Make sure that your return adheres to the Return Policy.
If your return does not meet above conditions, we may at any time decide to either not credit the return, or reduce the amount to be credited. When the return meets all conditions, your order will be refunded within 14 days. The refund will be made via your original payment method. It is not possible to receive the refund on another bank account/payment method.